Terms & Conditions

TERMS AND CONDITIONS
www.bibichemnitz.com owned and operated by BIBI CHEMNITZ, VAT no. 29268355.
 
BIBI CHEMNITZ
Brolæggerstræde 4
1211 København K. – Denmark
(+45) 23 33 60 11
sales@bibichemnitz.com
These terms and conditions apply to the purchase of goods on www.bibichemnitz.com for delivery in Denmark and worldwide.
 
Ordering and payment
As soon as you place an order, you will be sent an automatic e-mail that confirms that BIBI CHEMNITZ has received your order. Once the order has been processed, you will receive a second e-mail confirming that you order has been accepted and when it will be dispatched.
 
At www.bibichemnitz.com you can pay with the following creditcards: VISA/Dankort, VISA, MasterCard and MasterCard Debit. We raise the amount of your purchase, when we ship your parcel. BIBI CHEMNITZ cover the creditcard fee on all online orders.
BIBI CHEMNITZ reserves the right for errors in price and/or price changes in the web shop.
 
Shipping cost and Delivery
Denmark: all orders is shipped with GLS or Postnord (previously Post Danmark).
Orders from 0 – 499,99 DKK = 50,00 DKK shipping fee.
Orders from 499,99 DKK and up = Free shipping.
 
International: all international orders is shipped with UPS. Price depends on chich country you live in and how big your order is. The bigger your order is the lower the shipping cost will be – ending in free shipping.
 
Normally we ship within 1-3 days from receiving the order. In the case of longer delay in shipping you will be informed by email, and you can cancel order and get a full refund.
 
Return Policy
If you are not fully satisfied with your purchased product, we will gladly accept returns within 14 days of delivery. When returning items purchased on our web shop you are entitled to a full refund or item exchange. All returned products shall be returned in its original condition and shall only be returned with original tags and packaging and unused. Please do not attach tape to any of the products, and be sure to include the receipt you received with your original delivery.
 
When returning items you will have to pay for the shipping costs. When exchanging items we will cover the freight costs back to you. Refunds will be made to the purchasers credit card. Additional duties, shipping costs and/or taxes will not be refunded.
 
We guarantee our products to be free of manufacturing defects. But in case a defect should appear all products purchased on the Apocs online store are subjected to 2 years warranty. This warranty covers production faults only and not regular wear and tear. If the item is refunded due to manufacturing defects, BIBI CHEMNITZ will refund the cost of the items as well as the cost of returning it.
 
We only accept returns on products which are purchased through this online store.
All returns/exchanges must be authorized by BIBI CHEMNITZ. Please send your request to sales@bibichemnitz.com with order number and list of items you’d like to return. Upon confirmation from us, pack the items in the original package if possible, and send pre-paid and insured to our office in Copenhagen, Denmark. You will receive the information you’ll need in the confirmation mail.
 
BIBI CHEMNITZ are not responsible for compensation of lost packages without any proof of delivery. When your return is received we will refund the purchase immediately.
Please feel free to contact us if you have any questions, comments or concerns. We always appreciate any feedback you may have.
 
Returns
Goods must be returned to:
BIBI CHEMNITZ
Brolæggerstræde 4
1211 Copenhagen K. – Denmark
(+45) 23 33 60 11
sales@bibichemnitz.com
 
When returning you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until we receive it. So keep postal receipt and tracking number.
 

Refunds
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost).
The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
 
NOTE:
You may lose your purchase amount, in whole or in part. This happens if the product is impaired because
• you have actually taken the goods in use,
• it has been damaged while you were responsible for it,
• you have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
• you have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
 
Privacy policy
When subscribing to our newsletter or placing and order at the BIBI CHEMNITZ online shop your personal information will be collected. BIBI CHEMNITZ will handle all personal information in the strictest confidence. We only collect information about you to process your order and will never pass any personal details or order details to any other company other that for express purpose of delivering the purchased product or service requested.
 
You have the right to view your personal details upon request. If they are wrong, incomplete or irrelevant, you have the right to demand that the files be corrected or deleted.
 
If you at any time would like to unsubscribe from receiving future emails from us, we include detailed instructions to do this at the bottom of each mail we send.
 
Copyright
All website material is under copyright protection. Browsing, printing and downloading website material for personal usage is allowed. It is however not permitted to use the web context for other purposes or in other ways. Website material may not be re-used or re-produced in any way without permission. IIf so, this will be regarded as a violation of copyright law.